Call: (+27) 10 140 7137

Ordering Information




Online ordering is available! It's quick and easy — Try it!

Simply go to the product page of interest, enter the quantity of the item(s) desired and submit your order.


Orders may also be submitted as follows:


By E-mail:

Contact Customer Service or

[email protected]


By Phone:

(010) 140 7137


By Mail:

GSS Group

PO Box 9623

Brentwood Park



By UPS / FedEx:

64 Rennie Road

Benoni North A/H




Lead Times

Lead-times may vary based on inventory levels at the time your order is placed.

Hours of Operation

Our physical offices are open between the hours of 8:00 AM to 4:30 PM Eastern Time, Monday through Thursday, Friday until 3:30 PM. We are open every day (Mon - Fri) with the exception of recognised South African holidays. With the advent of the internet and on-line ordering, we can receive orders and post information for view on a 24-hour basis. Shipping of orders can only take place on a business day.

Required Information

All orders must specify the following information:

Billing address, shipping address (no PO Boxes, please), purchase order number (required for Net 30), the item number(s), item description(s), quantity, prices, and end-users name, mailing address, telephone number, fax number (if available) and e-mail address (required).

Order Changes/Cancellations

Any order can be changed or cancelled up until the time of shipment. If you wish to alter or cancel an order, please contact us by telephone, e-mail or fax as soon as possible, and we will do our best to accommodate your request. Purchaser shall pay for any and all unrecoverable costs resulting from the cancellation of any order. If the Purchaser cancels a portion of an order, GSS reserves the right to back bill the Purchaser to account for any differences in quantity discounts. Orders for custom products are non-cancellable and non-returnable.

Payment Terms

We accept VISA, MasterCard, American Express and prepaid EFT orders.

Net 30 days terms are only available following credit review which could delay order shipment. Please complete our credit application form if terms have not yet been established for your company. Shipments and deliveries shall be subject to the approval of GSS Credit Department. GSS reserves the right, previous to making any shipment, to require from the Purchaser satisfactory security for the performance of the Purchaser’s obligations. If the Purchaser fails to furnish satisfactory security or information on which to base credit, and/or his account is in arrears, GSS may defer shipment, or may, at its option cancel the shipment of products. Terms of payment, if any, are effective from the date of invoice.

Prepaid orders must include shipping costs. Please prepare a shopping cart and proceed far enough through checkout to calculate exact shipping costs and any applicable sales tax before sending payment.

NOTE: Freight charges do NOT include applicable duties, taxes, and import fees.  Any such fees are the responsibility of the recipient.


All orders shipped within the Republic of South Africa are subject to the 15% VAT tax rate.


GSS Group (GSS) will facilitate the Original Equipment Manufacturers Warranty (OEM) on all products.


Shipping to Major Centers Ex Vat. In South Africa.

Major Cities include:


  • Bloemfontein
  • Cape Town
  • Durban
  • East London
  • George
  • Johannesburg
  • Kimberly
  • Ladysmith
  • Nelspruit
  • Polokwane
  • Port Elizabeth
  • Potchefstroom
  • Pretoria
  • Welkom
  • Witbank

Our physical offices are open between the hours of 8:00 AM to 4:30 PM, and till 3:30 PM on Friday, with the exception of recognised South African holidays. While orders can be received 24 hours/day, shipping can only take place on a business day.

GSS has a simple flat rate shipping policy based on the total value of the order XXXX

Product Availability

Generally, products are in-stock, and orders of in-stock items are shipped within 1 business day of receipt. If the order is received prior to 2 pm ET on a business day, the order will ship the same day, given the items are in stock. Should a product not be available, you will be advised within one business day via e-mail of any delay with expected availability and ship date. If there is a question regarding product availability, please contact our Customer Service department at sales or call 010 140 7137.

Partial shipments

Occasionally, some items are not available for immediate shipment, while others are in stock, creating the potential for a partial shipment. GSS will contact you within one business day should items not be available for immediate shipment, and inquire as to whether you would like the available items to be shipped immediately or to be held and shipped as one complete order. In the event you select a partial shipment, shipping charges will apply to each shipment of the order based on the dollar amount of each shipment. Please refer to the shipping chart for rates.


GSS Group (GSS) will facilitate the Original Equipment Manufacturers Warranty (OEM) on all products.

Conditions of Sale

Prices and specifications to change without notice. While GSS makes every effort to ensure the accuracy of the information on this web site, we are not liable for errors or omissions. Please consult GSS' Terms & Conditions


Online Order Security

Your trust is of utmost importance. To ensure that your shopping experience is convenient and secure, GSS has invested in NetworkSolutions SSL (Secure Sockets Layer) to protect the transmission of all credit cards purchases made online. All information that is transferred electronically is secured through encryption, based on the strongest encryption technology available. Look for the small padlock in the lower portion of your browser's screen to verify that your shopping experience is secure.

General Information Security

GSS has invested in protective firewall technology to protect our information assets. The information that you provide is accessible by GSS personnel only. Further, we have a company Non-disclosure Policy that prohibits the distribution of customer contact information outside of the GSS Group.


Cookies are pieces of information gathered about your computer and its connection to a website by the receiving web server. Perhaps you've been to a site, and upon re-visiting, it welcomes you by name and/or the last time you visited. At some point, the server read your cookies. While cookies help to facilitate an easier and more personalized visit, they do sometimes cause concern. Some cookies download onto the hard drives of individual PCs, and some people would rather their visit not be traced at all. This is up to the individual user. Cookies can be "turned off" under browser preferences, but users who disable their cookies may not be able to access certain areas of websites or may be required to go through extra steps since the server cannot detect where the user has previously been within the website. Please be aware that the GSS online ordering system utilizes cookies to make the shopping experience as easy and efficient as possible. Ordering through the GSS store is NOT possible if your cookies are disabled.


This website contains links to other websites. GSS cannot control and is not responsible for the contents or privacy practices of such websites. We recommend that you review the privacy policies of these linked sites.

Privacy Statement

GSS Group holds the privacy of your personal information in the highest regard and is committed to protecting your privacy. We have constructed our websites so that, in general, you can visit GSS on the Web without identifying yourself or revealing any personal information. You can choose to provide personal information in order to receive information about our products and services, or by placing an order through our website(s). View our full Privacy Statement.